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Spotify is one of the most popular music streaming services, with millions of songs and podcasts available in various genres. The best part is that it’s available on all platforms and completely free as long as you don’t mind ads. However, a paid Spotify Premium subscription comes with many useful perks, such as the ability to download songs, better sound quality, and unlimited song skips. But like any other app, Spotify has occasional bugs and glitches that prevent it from working as expected. Here are some common Spotify problems and how to fix them.
Problem #1: Spotify app won’t load or play music
Ryan Haynes / Android Authority
Interruptions while listening to your favorite playlists and podcasts are annoying, so it’s a big deal when the Spotify app won’t load or play music. Here are some things you can try if Spotify isn’t working as expected.
Possible solutions:
- Spotify not working may be due to a problem with the app itself. Like any streaming service or his website, Spotify can experience planned or unplanned service outages. So the problem may not be with your device. Check sites like Down Detector, Down for Everyone, and Just Me to see if there are widespread reports of Spotify issues.of Spotify status Our Twitter account also shares updates when the service faces downtime.
- Spotify allows users to download songs for offline access, but in most cases an active internet connection is required to use the app. Check your network connection to make sure there are no problems. A quick test is to open another app or website that needs the data and see if it loads. We have a helpful guide on how to fix Wi-Fi issues and what to do if your phone can’t connect to his Wi-Fi in case of network connectivity issues.
- In most cases, simply shutting down and opening the app or turning the device off and on again will fix the problem. If not, try clearing the app or browser cache and cookies on Android or clearing the cache on any platform and see if that helps. If nothing works, we recommend deleting and reinstalling the app. Clearing or uninstalling an app’s storage completely resets the app, so you may lose data such as saved playlists if they are not synced across devices.
- Don’t forget to update your app to the latest version, as software updates usually come with bug fixes that help solve some issues.
Problem #2: Spotify Audio Issues
Rita El Cooley / Android Authority
Spotify is an audio streaming service, so poor audio quality isn’t a big deal. Some users have reported hearing crackles during audio playback or overall poor sound quality while using Spotify.
Possible solutions:
- Music streaming doesn’t require a particularly fast internet connection. However, if your connection fluctuates or is unstable, you may experience audio quality issues. Spotify defaults the sound quality to automatic and changes it depending on your connection speed. To work around this issue, set the audio quality to a specific level.
- On Android, tap the gear icon in the top right corner to open settingand select expensive from the dropdown next to Wi-Fi streaming and mobile phone streaming. For Spotify Premium subscribers, very expensive option. For iOS, go to: Settings > Sound quality and select expensive again very expensive in the Wi-Fi streaming and mobile phone streaming section. But be aware that slow data rates can cause buffering.
- Data saver settings can cause crackling issues and general audio quality issues. Enabling this setting automatically sets the audio quality to low and disables the artist canvas. It’s useful if you’re worried about data limits, but it can cause audio quality issues. Also, Spotify doesn’t require a lot of data, so you can comfortably switch to a higher quality setting. For Android, go to: setting (gear icon in the upper right corner) toggle off. audio quality in the data saver section. For iOS, go to: Settings > Data Saver and switch off data saver.
- Internet connection issues also cause problems with the Spotify desktop app. However, there is another setting you can enable to fix that. In your Windows app, go to: setting and turn on the switch compatibility Enable hardware acceleration. For Mac, click . spotify in the top menu bar, click hardware acceleration Press to activate the setting.
Problem #3: Can’t Add Local Files to Spotify Playlist
Joe Hindy / Android Authority
With Spotify, you can add playlists and listen to music stored on your desktop or smartphone. Some users can no longer add local files to Spotify. However, this is not a bug and the option still exists. Spotify has changed the way you add music to the app.
Possible solutions:
- Instead of simply dragging and dropping files to Spotify on your desktop, you’ll need to take a few extra steps. In your Windows app, go to: setting and turn on the switch local file.click add source and select the folder where your music files are stored. For Mac, go to: spotify (menu bar) > Preferences > Local Files Allow Spotify to access your iTunes library and the folder where your music is stored. The steps to upload local audio files to Spotify on mobile are the same as before.go to Settings > Import > Show Local Audio Files.
Problem #4: Can’t Download Songs on Spotify
Joe Hindy / Android Authority
Spotify Premium subscribers can download songs and podcasts for offline listening, but some users can’t.
Possible solutions:
- Please make sure your subscription is active as this feature is only available for premium users. Log in to your Spotify account page to view your subscription details. your plan section.
- Spotify lets you download songs to up to 5 devices, with a limit of 10,000 songs. This may seem like a lot, but downloading multiple playlists and albums to different devices can push you over the limit. You cannot download more music until you delete the downloaded content.
- The steps to download and delete songs and playlists on Spotify are surprisingly similar. Open a playlist and tap the down arrow (download button). For saved playlists, you will be asked if you want to remove them from your downloads. If you have downloaded Favorite songopen the playlist and toggle off download the song.
- Doing this individually takes time, but you can choose which ones you want to keep. However, if you want to delete all downloaded content and start over, proceed to the next step. setting (gear icon), scroll down to depository Select a section and Remove all downloads.
- You may not be able to download songs if your device does not have enough storage. Spotify recommends having at least 1 GB of free storage, and more if you download a lot of songs. If you run into this problem, check out our guide on how to free up storage.
Problem #5: Spotify Premium Features Not Working
Joe Hindy / Android Authority
Spotify has a number of premium subscription options, from Duo and Family plans to significantly cheaper plans for students. Purchasing a subscription gives you access to offline playback, high-quality sound, an ad-free experience, and more. If you’re subscribed but don’t see these features, here’s how to fix the problem.
Possible solutions:
- First, make sure you have a valid subscription. Go to your Spotify account page to view your subscription details. your plan section. is displayed, you may be logged in with the wrong account. Spotify free. Use the same login method you used when you signed up. So if you logged in using Facebook, Google, or Apple ID, log in the same way. If your login credentials are correct, proceed to the next page. Check payment status Check if your payment is pending or failed.
- If you see an active subscription, Spotify recommends logging out and signing back in.
- If someone invites you to a Duo or Family plan, they can accidentally revoke access because the primary account holder has control. Make sure it hasn’t been removed from your plan. Also, if he doesn’t verify his address and other information within 7 days of receiving the confirmation email, Spotify will automatically remove him from the plan. Please note that if you fail verification or do not receive a response within a week, you will be barred from joining another Duo or Family plan for 12 months.
- If you can’t find your downloaded songs, there could be several reasons why Spotify automatically deleted them. This happens if you haven’t been online for 30 days or downloaded music to her 5 other devices. In the latter case, Spotify will automatically remove downloads from the least recently used device. Also, due to region restrictions, songs may not be found if you change regions. Downloaded songs can also disappear if you’re using a microSD card for storage on a dead phone.
Problem #6: Missing Spotify Playlists
Ryan Haynes / Android Authority
You may have spent hours creating the perfect playlist that you can share or publish. So it can be frustrating when you can’t find them anymore. Most of the time, Spotify playlists get deleted by mistake. Luckily, Spotify has a way to restore them in no time.
Possible solutions:
- Log in to your account on the Spotify website, click your profile icon in the upper right corner, Account > Recovered Playlists (in the menu on the left). Spotify keeps records of deleted playlists for 90 days.click return Restore playlist.
Problem #7: I can’t connect Spotify to my TV or smart speaker
Ryan Haynes / Android Authority
Spotify Connect allows you to push audio from one device to another while controlling them from your phone, tablet, watch or computer linked to your account. This is an essential feature that allows you to listen to Spotify playlists on smart speakers, TVs, consoles and media streamers that support Connect.
Possible solutions:
- Please note that the device you want to listen to music must be connected to the same Wi-Fi network as the controlling device. The target device may be disconnecting Wi-Fi due to a weak signal or an oversaturated router. Wi-Fi 5 routers, in particular, can cause problems with dozens of connections in modern homes, prompting some products to disconnect or upgrade to routers with Wi-Fi 6. you may need to.
- When the app detects compatible speakers or other devices, available devices It will appear in the bottom left on mobile and in the bottom right on desktop.if available devices If the icon does not exist,[設定]Go to and select View available devices. If you don’t see your target device in this list, make sure it’s turned on and connected to the same Wi-Fi network. Note that some devices, such as Echo speakers, require additional steps.
Spotify guides and known issues
Rita El Cooley / Android Authority
If you run into any more issues, Spotify has an up-to-date list of ongoing issues. You can check if your problem is on the list. Spotify will also update the tracker whenever we are aware of and fix reported issues.
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